Hours:
Monday - Friday
8am - 5pm CT
Level 2 Support in addition to lifecycle management and network refreshes. Must havev Wireless and Cisco ISE experience.
Preferred Skills: Cisco ASR/ISR routers, SDWAN with Cisco/Viptela vEdge/cEdge routers, Cisco Catalyst 9000/4500 series switches, Cisco ISE, Cisco Wireless Controllers, Aruba, Meraki
Summary:
Provides exceptional technical support of all remote site Infrastructures as well as assisting with some assignments/projects. As a confident and outspoken decision maker, you will investigate and resolve problems for the entire information technology solutions including our wireless access points, security appliances, switches, and other technologies. Supports the design, analysis, development and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise.
Duties:
- Provisioning, monitoring and maintenance of hardware, software and network in new and existing remote sites
- Ensuring system availability and reliability
- Working with a team on an out-of-hours on-call support rotation
- Collaborating with internal teams for day to day activities.
- Configuring and installing various network devices and services (e.g. switches and routers)
- Proactively contributing to documentation, automation and processes as they evolve including standard operating procedures
- Seeking opportunities to introduce cutting-edge technology and automation solutions that are effective, efficient and scalable in order to improve our ability to deploy and maintain our infrastructure.
- Supporting and troubleshooting second and third tier escalations to resolve issues
Skills:
- Cisco Routing & Switching (CCNP or equivalent skill and experience)
- Experience in WAN/LAN and transport technologies (Ethernet, MPLS, TDM, DMVPN)
- SD-WAN Deployment Experience (Viptela)
- Deploying Cisco networks utilizing industry best practices
- Cisco Wireless Configurations (CCNP level or equivalent skill and experience).
- Working knowledge of basic scripting and network automation.
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