Tech Support (2nd Shift)

Tech Support (2nd Shift)
Location: Onsite - St. Louis, MO
Hours: 4PM - 2AM (4-10 hour shifts), training will occur for the first several weeks/months from 8AM-5PM.
Pay: $20-23/hr

Responsibilities:

• Contributes to the IT Support job family in a support capacity.
• Helps configure, install, maintain and upgrade computer systems hardware and software.
• Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.
• May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.
• Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
• Works under own initiative, prioritizes own work, and meets agreed timescales.
• Work is subject to frequent review by more experienced professionals in Technical Support.

Qualifications:

• Strong Customer service skills
• Exceptional work ethic
• Positive attitude
• Experience with imaging and troubleshooting PCs in a networked environment
• General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office
• General knowledge of networking switches and data networks
• General knowledge of IP telecommunications systems
• General knowledge of printers
• 3 years of recent Desk Side Support required with Hands on Experience
• Ability to lift 25lbs as needed
• Experience with Jira a plus as it is used frequently